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Capita chiefs promised MPs on the Public Accounts Committee it would fix long-running problems with its administration of one of the biggest pension schemes in the country by the end of this month.
Tens of thousands of retired and serving civil servants have been reporting long delays to payments, leading to serious financial hardship to pensioners and their families.
But Money Box has learned the deadline isn’t likely to be met. We speak to the chairman of the Public Accounts Committee about what happens next.
And cases of reported are still increasing. We explain how AI has become the latest weapon in the fraudsters’ armoury.
Also, holiday season is upon us. What can we do to minimise the hit from those annoying non-sterling transaction fees levied every time we use our plastic. A consumer expert shares his advice.