{"id":7258,"date":"2024-08-11T18:56:59","date_gmt":"2024-08-11T18:56:59","guid":{"rendered":"https:\/\/news.godj.com\/news\/vinted-u-turns-on-delivery-changes-after-backlash\/"},"modified":"2024-08-11T18:56:59","modified_gmt":"2024-08-11T18:56:59","slug":"vinted-u-turns-on-delivery-changes-after-backlash","status":"publish","type":"post","link":"https:\/\/news.godj.com\/news\/vinted-u-turns-on-delivery-changes-after-backlash\/","title":{"rendered":"Vinted U-turns on delivery changes after backlash"},"content":{"rendered":"


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\"GettyGetty Images<\/span><\/div>\n<\/div>\n

Vinted provides an online marketplace for users to buy, sell and exchange clothes<\/figcaption><\/p>\n<\/figure>\n
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Second-hand clothes app Vinted has abandoned an update to its delivery options after users said it would make selling more difficult.<\/p>\n

Vinted is popular in part because of the range of courier options it offers, with sellers able to deselect those that don\u2019t suit them – for example, if a company requires them to print a label and they don\u2019t own a printer.<\/p>\n

But users reported this week that this list of shipping options had disappeared from their profiles, and voiced their anger on social media.<\/p>\n

Vinted told the BBC its in-app shipping options had returned to their previous settings, after listening to user feedback about the change.<\/p>\n<\/div>\n

‘Really annoyed’<\/h2>\n<\/p>\n
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There are more than 16 million Vinted accounts in the UK.<\/p>\n

Olivia Lott, who lives in rural Devon, said she had previously turned off InPost as a shipping option because her nearest drop-off point was a 30-minute drive away in Exeter.<\/p>\n

“[This week]I had a buyer ask me if I could do InPost, and I said that was fine, but I went into my settings and I couldn\u2019t turn it on,” she said, because the list of couriers wasn’t there.<\/p>\n<\/div>\n

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\"OliviaOlivia Lott<\/span><\/div>\n<\/div>\n

Olivia Lott said she has to drive 30 minutes to post parcels with a drop-off locker<\/figcaption><\/p>\n<\/figure>\n
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While Olivia said the change was inconvenient to her, others were more frustrated.<\/p>\n

TikTokker Kerry said: “I’ve had to go and cancel five orders, which I’m really annoyed at. That was \u00a360 worth of orders.”<\/p>\n

Some, like Theodora Philcox, hoped it was a glitch.<\/p>\n

She posted on X<\/a>, formerly Twitter: “@Vinted Please fix the glitch in the shipping settings. I have had to cancel sales and others are doing likewise. This will ruin your platform if it doesn’t get fixed quickly. A huge number of people don’t have printers – you’re making Vinted impossible to use as a seller.”<\/p>\n<\/div>\n

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