In an interview on NBC’s Today Show in the US, Mr Kurtz said the company was “deeply sorry for the impact that we’ve caused to customers”.<\/p>\n
“Many of the customers are rebooting the system and it’s coming up and it’ll be operational,” he said, but added: “It could be some time for some systems that won’t automatically recover.”<\/p>\n
The fix will not be automatic, but what the industry calls a “fingers on keyboards” solution.<\/p>\n
Researcher Kevin Beaumont said: \u201cAs systems no longer start, impacted systems will need to be started in \u2018Safe Mode\u2019 to remove the faulty update.<\/p>\n
“This is incredibly time consuming and will take organisations days to do at scale.”<\/p>\n
Technical staff will need to go and reboot each and every computer affected, which could be a monumental task.<\/p>\n<\/div>\n
\n
Crowdstrike is one of the biggest and most trusted brands in cyber-security.<\/p>\n
It has about 24,000 customers around the world and protects potentially hundreds of thousands of computers.<\/p>\n
The wording of Mr Kurtz’s statement suggests the overnight update was supposed to be small, describing it as a “content update”.<\/p>\n
So it was not a major refresh of the cyber-security software. It could have been something as innocuous as the changing of a font or logo on the software design. <\/p>\n
That could potentially explain why the software was not as rigorously checked in the same way that a major update would have been. But it also poses the question: how could a small update do so much damage?<\/p>\n<\/div>\n\n\n
EPA<\/span><\/div>\n<\/div>\nThe IT outage has led to almost 1,400 flights being cancelled<\/figcaption><\/p>\n<\/figure>\n\n
One struggling IT manager said the process to get computers back up and running is quick once an IT person is at the machine, but the problem is getting them to the machines.<\/p>\n
The person, who wished to remain anonymous, is responsible for 4,000 computers in an education company and said his team were working flat out.<\/p>\n
\u201cWe have managed to fix all of our servers using the command prompt as a workaround, but for many of our PCs, it’s not easy to do manually as we are spread out across five sites. Any PCs that are left switched on overnight are affected and we’re rebuilding them,\u201d he said.<\/p>\n
IT experts say this manual process will be particularly hard in large organisations with thousands of computers that are potentially under-resourced in IT.<\/p>\n
Small and medium-sized businesses without dedicated IT teams or which outsource their IT issues might also struggle.<\/p>\n
The larger, more resourced companies, like American Airlines, appear to be fixing the problems rapidly.<\/p>\n
Interestingly it looks like many in the US might be less affected as computers that are potentially not yet switched on can be started up to download the corrected software instead of the bad version. But that might still involve a level of manual operation.<\/p>\n
Mr Beaumont said that one of the world\u2019s “highest impact IT incidents” was “caused by a cyber-security vendor”.<\/p>\n<\/div>\n
\n
Ironically if a customer was affected by this it was because they followed all the usual advice that is issued by cyber-security experts \u2013 install the security updates when you receive them.<\/p>\n
While some security companies in the past have accidentally sent out a dodgy software update, we\u2019ve never seen one at this scale and this damaging.<\/p>\n<\/div>\n
\n
While this incident has caused widespread disruption, the WannaCry cyber-attack in May 2017 was potentially worse.<\/p>\n
That was a malicious cyber-attack that affected an old version of Microsoft Windows and spread automatically to any computer that had the old and unprotected Windows software.<\/p>\n
It affected an estimated 300,000 computers in 150 different countries.<\/p>\n
It hit the NHS for days, affecting doctors’ surgeries and hospitals around the country.<\/p>\n
In that case it was an attack thought to be carried out by North Korea that got out of hand.<\/p>\n
The NotPetya attack a month after that was eerily similar in method and damage.<\/p>\n
In contrast, the outages on Friday are a mistake and not an attack.<\/p>\n<\/div>\n<\/div>\n
Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"3 hours ago By\u00a0Joe Tidy,\u00a0Cyber correspondent, BBC World Service Getty Images Windows error screens caused issues for the Mercedes team ahead of practice sessions at the F1 Hungarian Grand Prix The boss of cyber-security firm Crowdstrike has admitted it could be “some time” before all systems are back up and running after an update from […]<\/p>\n","protected":false},"author":1,"featured_media":4325,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62],"tags":[469,3096,1210,2952,2129],"class_list":["post-4324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech","tag-boss","tag-crowdstrike","tag-fix","tag-problems","tag-time"],"_links":{"self":[{"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/posts\/4324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/comments?post=4324"}],"version-history":[{"count":1,"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/posts\/4324\/revisions"}],"predecessor-version":[{"id":4326,"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/posts\/4324\/revisions\/4326"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/media\/4325"}],"wp:attachment":[{"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/media?parent=4324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/categories?post=4324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.godj.com\/news\/wp-json\/wp\/v2\/tags?post=4324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}