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Tesco has apologised after IT problems left some customers unable to alter online orders or access digital versions of their Clubcards.<\/p>\n
People took to social media to complain about a series of problems with the company’s website and mobile app on Friday afternoon.<\/p>\n
“We have fixed a software issue that temporarily impacted customers using our website and app this afternoon,” a Tesco spokesperson told the BBC. <\/p>\n
“We’re sorry for the inconvenience.”<\/p>\n
Customers on social media listed multiple problems with its services, including <\/b>being unable to process changes to online orders.<\/p>\n
Tesco’s account on X replied to one user saying it was having<\/a> “intermittent system issues at the moment which the IT team are currently working hard to resolve.”<\/p>\n Outage monitoring site Downdetector showed increased levels of reported problems with Tesco’s website and app shortly after 14:00 BST. <\/p>\n Reports began to decline roughly two hours later.<\/p>\n The supermarket chain – the UK’s biggest – said in early 2024 that its Clubcard loyalty scheme, offering shoppers discounts on products in-store and online, had more than 20m members.<\/p>\n