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M&S shoppers are facing further frustration at the checkout as the company struggles to recover from a cyber attack.<\/p>\n
Customers began reporting problems on the weekend, with the retailer confirming on Tuesday it was dealing with a “cyber incident.”<\/p>\n
It told the BBC on Wednesday that customer-facing systems were back to normal.<\/p>\n
However, it has since confirmed<\/a> it has been forced to take some systems offline as part of its “proactive management of the incident.”<\/p>\n It said it had stopped processing contactless payments, had paused the collection of click and collect orders in stores, and warned of delays to online order deliveries.<\/p>\n<\/div>\n Contactless payments have since been restored, the BBC has been told, however this has been questioned by some customers.<\/p>\n BBC staff have described witnessing the impact of the suspension of contactless payments.<\/p>\n At Euston station, in London, shop staff were seen shouting that it was cash only as the payments system was down. Disruption was also seen in Glasgow, and a store at Edinburgh Haymarket seemingly closed early. <\/p>\n M&S says it had made the “decision to move some of our processes offline to protect our colleagues, partners, suppliers and our business”.<\/p>\n But stores remain open and customers could “continue to shop on our website and our app”, the statement added.<\/p>\n But confusion has reigned on social media amongst M&S customers.<\/p>\n The firm has responded to some posts on X (formerly Twitter) in the past few hours advising customers contactless payments can be taken in stores <\/p>\n However, this has been contradicted by some individuals<\/a>, with one saying: “That is wrong – only chip and pin or cash is working”. <\/p>\n M&S also told click & collect<\/a> customers not to travel to a store “until they have received their ‘Ready To Collect’ email”. <\/p>\n