Angela FergusonBBC News, LancashireEPAShoplifting cost retailers and customers £2.2bn a year, the British Retail Association saidShop owners should greet customers as soon as they enter a store in a ...

Tom GerkenTechnology reporterGetty ImagesNatWest says it has now fixed an issue which left customers unable to use the bank's mobile app, leaving some unable to access their accounts.Customers reported ...

UK high street chain Game has apologised after it cancelled some pre-orders of the hotly anticipated Nintendo Switch 2.Gamers have waited years for the Switch 2 - the successor ...

Tesco has apologised after IT problems left some customers unable to alter online orders or access digital versions of their Clubcards.People took to social media to complain about a ...

Peter Hoskins & Charlotte EdwardsBusiness reportersGetty ImagesTemu has said it will stop selling goods imported from China in the US directly to customers from its platform.The online marketplace said ...

Liv McMahon & Joe TidyTechnology reporter & cyber correspondentAlamyMarks and Spencer (M&S) customers have been telling the BBC of their frustration as disruption caused by the cyber attack which ...

Graham FraserTechnology ReporterGetty ImagesNine major banks and building societies operating in the UK accumulated at least 803 hours - the equivalent of 33 days - of tech outages in ...

Lucy HookerBusiness reporter, BBC NewsPA MediaThames Water has launched an appeal to allow it to increase bills by more than the regulator wants to permit.The UK's largest utility company ...

Getty ImagesMorrisons has apologised after tech problems affected discounts and online deliveries across the UK.Customers were unable to redeem discounts on their loyalty cards and had Christmas deliveries postponed ...

Payment app PayPal experienced a brief outage worldwide on Thursday, it confirmed.It said in a post on its service status page it was experiencing "a system issue" that affecting ...

BBCMorgan Davies and Ellie Bryan got their water bills cut after a no-fault eviction left them strugglingThe number of households seeking help with water bills in England and Wales ...

Getty ImagesiCloud is the online storage service from AppleApple is facing a legal claim accusing it of effectively locking 40 million British customers into its iCloud service and charging ...